Shipping & Returns

SHIPPING:
A $10 flat rate applies to all orders under $50 within Australia. Orders of $50 and more will be shipped for free within Australia. International orders are shipped at a flat rate of $64.95 except for orders from New Zealand which implements a $24.95 flat rate. Emraldlabs.com reserves the right to change this at any time.

Pre Purchase

Pre purchase, or pre-order - are when you can lock in and reserve your specific items today for products that may not be available to dispatch immediately.

Pre purchase items include notes in the description advising on the estimated arrival times for the specific product in reference.

Pre purchase items that are bought in orders with more than 1 product may be split to reduce delays where possible.

Split Shipments 

Emrald Labs may split your order where we deem it necessary. In some cases, orders may be dispatched once the entire order can be fulfilled in full. 

RETURNS:
Emrald labs love to make sure you are completely satisfied with your products and experience.
Return unopened items within 30 days.
If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to our online warehouse within 30 days of purchase.  
You must tell us you wish to cancel within 7 days of your receipt of the Goods;
In any event, you may not cancel orders for food or other perishable Goods, nor for handmade, specially commissioned or personalised goods;
The Goods must be returned to us within 30 days of your telling us you wish to cancel:
With both goods and all packaging in their original condition;
-Securely wrapped;
-Including our delivery slip;
-At your risk and cost.
After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt;
If you do not return the Goods to us, you are still liable to us for the cost.
We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
 
STILL HAVE QUESTIONS?
Please email our amazing customer service team at Info@emraldlabs.com
Mon - Fri 9.00am-5.00pm AEST
HOW TO REQUEST A RETURN:
To begin processing any type of return, please contact our customer service team by emailing at Info@emraldlabs.com and provide your name, the order number, and the reason for returning the product. This includes if a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered.
  • Vision Logo

    Providing individuals the tools and knowledge to build and create the healthy bodies and lifestyles that they deserve.

  • Mission Logo

    To create supplements using well researched and dosed ingredients that are designed to increase performance output and general well-being. We hope to create a special bond with our community that goes beyond seller and consumer, building well earned trust and relationships that help us create better products and overall experiences.

  • Values Logo

    As a business, everything we do is guided by various key principles that underline our beliefs and commitments. These key principles make up our 4 core values:

Integrity

We believe in doing the right thing no matter what. Honesty and transparency are crucial components of how we conduct ourselves and our business.

Accountability

We believe in accepting when we make mistakes and taking responsibility for our decisions. Our businesses growth is driven by improvement which can only happen when we reflect upon our actions.

Innovation

We are always striving to grow, increase, expand. Creative thoughts and ideas are the bedrock of our business strategy. We embrace and incorporate processes and technology to drive our forward-thinking.

Passion

The passion that we have for our customers and for what we do is incredibly important. It’s what allows us to work hard through any situation. It’s producing quality that reflects high standards, by loving what we do and knowing that its always about empowering and supporting people.