A $10 flat rate applies to all orders under $50 within Australia. Orders of $50 and more will be shipped for free within Australia. International orders are shipped at a flat rate of $64.95 except for orders from New Zealand which implements a $24.95 flat rate. Emraldlabs.com reserves the right to change this at any time.
Emrald labs love to make sure you are completely satisfied with your products and experience.
Return unopened items within 30 days.
If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to our online warehouse within 30 days of purchase.
You must tell us you wish to cancel within 7 days of your receipt of the Goods;
In any event, you may not cancel orders for food or other perishable Goods, nor for handmade, specially commissioned or personalised goods;
The Goods must be returned to us within 30 days of your telling us you wish to cancel:
With both goods and all packaging in their original condition;
-Including our delivery slip;
-At your risk and cost.
After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt;
If you do not return the Goods to us, you are still liable to us for the cost.
We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
STILL HAVE QUESTIONS?
Mon - Fri 9.00am-5.00pm AEST
HOW TO REQUEST A RETURN:
To begin processing any type of return, please contact our customer service team by emailing at Info@emraldlabs.com and provide your name, the order number, and the reason for returning the product. This includes if a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered.