Thank you for taking the time to share your feedback. We're sorry to hear that your order arrived damaged.
All claims are thoroughly assessed by our team in consultation with our suppliers to determine the cause of the damage. In this case, the damage was determined to have occurred during transit. Unfortunately, when damage in transit is identified, we are only able to offer a replacement or compensation if Easy Protection was selected at the time of purchase, as outlined in our shipping policy.
We understand this outcome is disappointing and appreciate your feedback. If you have any further questions or would like us to review any additional information, please don't hesitate to contact our customer service team.