Hi Dale,
Thank you for your feedback. We are really sorry to hear that your experience didn’t meet your expectations. We strive to offer products that provide both quality and convenience, so we are disappointed to learn about the issues you faced.
Regarding the missing scoop, we apologise for the inconvenience and if our advice was not satisfactory when you contacted our customer service team. As you never responded back to us, we ended the chat. Please reach out to us via email or give us a call, and we’ll be happy to assist with a replacement tub or explore other solutions.
Thank you.