Hi Martin,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear that the product recommendation didn’t meet your expectations.
We aim to provide tailored advice that suits each customer's individual preferences and goals. We understand that taste is highly subjective, and while many customers enjoy the sweeter profile of Emrald Labs 100% Whey, we completely respect that it wasn't to your liking, especially when you're used to the more balanced flavour of Gold Standard 100% Whey.
We truly value your loyalty and are disappointed to hear we let you down this time. Your feedback has been shared with our Top Ryde team to ensure we're more aligned with our customers' preferences when recommending alternatives in the future.
If you'd be open to it, we'd love the chance to make things right or help you find something that better suits your taste. Please feel free to reach out to our customer support team.
Thanks again for your honesty, Martin.