Hey Cam
Thanks for taking the time to share your feedback, we’re genuinely sorry to hear you’re disappointed with the product.
While the formula hasn’t changed, proteins can sometimes clump or feel thicker depending on batch variation, temperature, or how they’re mixed. Using cold water, adding liquid before powder, or blending instead of shaking usually helps significantly.
Because Lime Splice is a citrus-style flavour, it naturally mixes differently to chocolate or vanilla and may thicken faster when shaken.
We understand that sweetness and digestion can also be very individual, depending on how well you digest dairy.
If you woukd like us to assist more with any other questions please email us at info@emraldlabs.com.