Thank you for taking the time to share your feedback.
We're sorry to hear that the Emerald Labs 100% Whey Latte flavour did not meet your expectations. We understand your disappointment, particularly as you were expecting a stronger coffee flavour profile from a product labelled as a Latte.
The flavouring system used in this product includes both coffee powder and cocoa powder to help create the intended latte taste experience. While cocoa is present as part of the flavour profile, we appreciate that this may result in a more chocolate-forward taste than some customers anticipate.
We would also like to clarify that cocoa is listed as an ingredient both on the product packaging and within the ingredients information available on our website. While the individual percentages of ingredients are not displayed online, the presence of cocoa powder is disclosed in the ingredient list. We understand, however, that you would have preferred more detailed product information to better understand the expected flavour profile before purchasing.
We also appreciate your feedback regarding product descriptions and ingredient visibility online. Customer feedback such as yours helps us identify areas where we can improve the information available to shoppers before they make a purchase, and we will ensure your comments are passed on to the relevant team for review.