Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that this product didn't meet your expectations, especially after you've had such positive experiences with other Emrald Labs products.
We appreciate your comments regarding the texture, mixability, and taste. While this product is unflavoured, we understand that ingredients such as magnesium can naturally have a chalky taste and may not dissolve completely, which can affect the flavour and texture when mixed with other drinks.
We're pleased to hear our customer service team was responsive and able to assist you, although we're sorry the product itself wasn't a good fit for your preferences.
Your feedback is valuable, and we'll be sure to pass it on to both Emrald Labs and our product team for review. We appreciate you giving it a try and hope we can help you find a magnesium supplement that better suits your needs in the future.